The Thank You Gift

Back in ‘93 I was selling New Homes for a builder.  I had only 1 year under my belt selling and while I felt confident about my product and knowledge, I knew I still had a lot to learn.

A well known, Highly successful Realtor pulled up to my model home with some customers.  We can call the Realtor Barb. Barb’s buyers had some specific requirements in the home due to a child with special needs. I understood and wanted to help them make the home work.  What I didn’t understand was why Barb was so cold and almost mean to me every time she came in during the process.

I knew Barb had been a Realtor for many many years and had a successful career but why was she sarcastic, snippy and cold? I tried my best to be kind and polite and make her understand I only wanted to help the customers. But I felt intimidated and deflated after each time she left or we spoke on the phone.  I didn’t mess up anything and the buyers closed on their home (all went pretty smooth).

I then decided that I was going to send a thank you gift to Barb for bringing in the buyers.  After all I could surely get her to warm up to me with a gift of flowers. So I purchased a $30 Floral arrangement and had it delivered to her office.  

The day that Barb received the flowers she called and said. “Amanda thank you so much for the flowers, I’m going to put them on my son's grave”.  My heart sank, and I realized you never know what someone is going through.  So always be kind and don’t take things personally.

Amanda J. Miller, LLC - Broker-Associate/Realtor -

Q&A with Amanda

Q: What has been the best lesson that you have learned along your journey so far?

A: You never know what someone is going through.  So always be kind and don’t take things personally.

Q: What drives you to continue along your journey?

A: My belief that it’s my responsibility while living on Earth to help people and improve myself each day to the best of my ability. I’m grateful to wake up each day and always look forward.   

Q: What is your favorite motivational quote?

A: “Feel the Fear and do it anyway”, by Susan Jeffers.  Another quote I made up: "Find your fire (fear) and walk through it, on the other side is your freedom!"